Store Policy

Here at Pooshtails we strive to provide a seamless shopping experience for our customers. Here’s an overview of our store policy:

1. Returns and Exchanges: We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return or exchange, please contact our customer service team for instructions.

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2. Shipping Policy: We offer standard and expedited shipping options. Orders typically ship within 3-5 business days and some items may ship from warehouse which can take 10-15 days Shipping costs will be calculated at checkout based on the selected shipping method and destination. 

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3. Customer Service: Our customer service team is available to assist you with any questions or concerns. You can reach us via email or through our website's contact form. We aim to respond within 48 hours.

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4. Privacy Policy: We value your privacy and are committed to protecting your personal information. We do not share your data with third parties without your consent.

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5. Sizing Information: To ensure the best fit for your dog, please refer to our sizing guide before making a purchase. If you have any questions about sizing, feel free to reach out to us.

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By shopping with us you agree to our store policy. Thank you for choosing Pooshtails